Quick answers

Codes#

• Can I change the link after printing? Yes. Every code can be changed at any time. See Change where a printed code goes.
• Do codes expire? No. A code works for as long as it is active and not in the trash.
• Can I stop a code without deleting it? Yes, Pause it. See Pause, remove or bring back a code.
• Which file should I give to the printer? SVG. See Download and print it.
• How many codes can my team have? The default limit is 200, not counting codes in the trash. Your team may have a different limit; check the count above the QR codes list.

Scans#

• Why are there fewer unique visitors than scans? Three scans with the same visitor identifier on the same UTC day count as three scans but one estimated visitor. The identifier resets at midnight UTC. See Read your scan results.
• I scanned my own code. Why didn't it count? Opening an active code’s short link should count, even when you scan it yourself. Recognised bots and link previews are excluded. Check the selected period and allow a moment for the results to update.
• Can I get the raw data? Yes, use Export CSV. See Export scans to Excel.
• Do you track the people who scan? We record scan details and use a daily visitor identifier to estimate repeat visits. We do not save the scanner’s IP address in scan records. See What we record when someone scans.

Team#

• How do I add a colleague? A team admin invites them. See Invite your team.
• Why can't I see Team settings? Only team admins can. See Who can do what.